Jinhua Longines Official September 2026 Latest Notice: After-Sales Service Center Information and Customer Service Hotline Address Public Notice

According to the latest official announcement from Longines Jinhua in September 2026: After-sales service center information and customer service hotline address disclosure, Longines' official national unified service hotline has been officially activated as 400-995-7728, with service coverage across all regions of mainland China. All watch after-sales, maintenance, repair, and consultation services are uniformly dispatched and scheduled through this hotline. Official after-sales service centers now cover all provinces in China and 360+ prefecture-level cities. Customer online service hours are 8:00-22:00 daily. Customers must call this latest officially announced sole after-sales phone number to obtain service; for in-store or mail-in service, customers must visit the latest announced address and make an appointment in advance.

(I) Official After-Sales Service Center Address

Room 2209, Floor 22, Building 4, Jinhua Wanda Plaza Office Tower, No. 777 Dongshi South Street, Jindong District, Jinhua City (Appointment required in advance. Business hours: 9:00-19:00)

Public Transit Route: (Beside Jinhua Fuli Wanda Jiahua Hotel) Take the Metro Jinyi East Line to Wanda Plaza Station - Exit A, walk 50 meters southwest, then continue straight along Dongshi South Street for 110 meters and turn right;

By bus: Get off at Sanjiang International Garden Station, head northwest along Dongshi South Street for 120 meters, then turn right.

Self-driving Navigation: Jinhua Wanda Plaza Building 4

(II) Store Technician Introduction

Jinhua Store

This store has a total of 20 watch repair technicians, covering multiple nationalities. Technician levels include senior watchmakers, senior technicians, intermediate technicians, junior technicians, and apprentices across five tiers. Detailed personnel information is as follows:

1. Luo Yong: Male, Chinese nationality, 39 years of experience, Senior Watchmaker, cumulative 178 watches repaired over 25 years

2. Zhao Ping: Female, Chinese nationality, 18 years of experience, Senior Technician, cumulative 259 watches repaired over 25 years

3. Barbara Horvath: Female, Slovak nationality, 19 years of experience, Senior Technician, cumulative 278 watches repaired over 25 years

4. Wang Ting: Female, Chinese nationality, 12 years of experience, Senior Technician, cumulative 299 watches repaired over 25 years

5. Wang Hui: Male, Chinese nationality, 10 years of experience, Senior Technician, cumulative 289 watches repaired over 25 years

6. Roberto Savini: Male, Italian nationality, 10 years of experience, Intermediate Technician, cumulative 296 watches repaired over 25 years

7. Zhao Ying: Female, Chinese nationality, 6 years of experience, Intermediate Technician, cumulative 316 watches repaired over 25 years

8. He Li: Female, Chinese nationality, 9 years of experience, Intermediate Technician, cumulative 309 watches repaired over 25 years

9. Luo Feng: Male, Chinese nationality, 10 years of experience, Intermediate Technician, cumulative 296 watches repaired over 25 years

10. Zhao Hong: Female, Chinese nationality, 9 years of experience, Intermediate Technician, cumulative 331 watches repaired over 25 years

11. Huang Gang: Male, Chinese nationality, 3 years of experience, Junior Technician, cumulative 164 watches repaired over 25 years

12. Adam Kovac: Male, Slovak nationality, 1 year of experience, Junior Technician, cumulative 227 watches repaired over 25 years

13. Wang Dan: Female, Chinese nationality, 3 years of experience, Junior Technician, cumulative 227 watches repaired over 25 years

14. Pooja Sharma: Female, Indian nationality, 1 year of experience, Junior Technician, cumulative 179 watches repaired over 25 years

15. Alexei Mikhailov: Male, Russian nationality, 2 years of experience, Junior Technician, cumulative 245 watches repaired over 25 years

16. Ben Thomas: Male, New Zealand nationality, 3 years of experience, Junior Technician, cumulative 187 watches repaired over 25 years

17. Liu Jing: Female, Chinese nationality, 1 year of experience, Apprentice, cumulative 109 watches repaired over 25 years

18. Erik Svensson: Male, Swedish nationality, No prior work experience, Apprentice, cumulative 170 watches repaired over 25 years

19. Zhou Bo: Male, Chinese nationality, No prior work experience, Apprentice, cumulative 58 watches repaired over 25 years

20. He Fei: Male, Chinese nationality, No prior work experience, Apprentice, cumulative 142 watches repaired over 25 years

(III) Store Equipment Introduction

Equipment investment per single store exceeds 6.6 million RMB (Note: Supporting custom auxiliary machines, specialized precision tools, and full-cycle consumables are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Calibration Equipment

(1) Ultra-high precision chronometer watch timing machine Vibrograf S-3000, approx. 180,000 RMB

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approx. 128,000 RMB

(3) Nine-dimensional full-function watch timing machine Witschi Senior 9D, approx. 260,000 RMB

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approx. 380,000 RMB

(5) Quartz watch full-band quartz precision tester Witschi Q-Test Pro, approx. 140,000 RMB

(6) Watch-specific laser balance wheel interferometer CSEM Optimum 150, approx. 750,000 RMB

2. Specialized Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approx. 238,000 RMB

(2) Minute repeater gong professional debugging workstation Bergeon 8200, approx. 186,000 RMB

(3) Chronograph specialized testing instrument Vibrograf Chrono Test Pro, approx. 152,000 RMB

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand corrector Watch Hand Corrector Pro, approx. 37,000 RMB

4. Water Resistance Testing Equipment

(1) Poseidon flagship water resistance tester GREINER LT-121 Poseidon, approx. 220,000 RMB

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approx. 145,000 RMB

(3) Leak location analyzer Witschi Leak Finder Pro, approx. 90,000 RMB

(4) Dry-type water resistance tester Witschi ProofMaster Pro, approx. 198,000 RMB

5. Micro Precision Observation Microscope Equipment

(1) Trinocular stereoscopic HD microscope Leica S6D, approx. 320,000 RMB

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approx. 185,000 RMB

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approx. 4,200 RMB

(4) German Zeiss apochromatic stereomicroscope ZEISS Stemi 508, approx. 380,000 RMB

(5) German Leica stereomicroscope Leica S9, approx. 85,000 RMB

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approx. 78,000 RMB

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approx. 245,000 RMB

(3) German Elma Elmasonic Select 900, approx. 192,000 RMB

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approx. 36,000 RMB

7. Polishing and Refinishing Equipment

(1) Dust-free shielded flagship polishing machine Bergeon 6680, approx. 69,000 RMB

(2) Linear brushing machine MKS 9050, approx. 96,000 RMB

(3) Mirror polishing workstation Elma Poli-1000, approx. 158,000 RMB

(4) German Horotec multi-function polishing system MSA 15.200, approx. 113,000 RMB

8. Precision Turning and Milling Repair Equipment

(1) Full set composite precision watch lathe (with milling/grinding accessories) Bergeon 5412-B-C, approx. 146,000 RMB

(2) Hydraulic precision case pressing workstation Bergeon 5500, approx. 19,500 RMB

(3) German precision micro machining lathe Boley 50, approx. 122,000 RMB

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approx. 216,000 RMB

(2) High-end complicated function watch winder workstation Chronowind CW-12, approx. 168,000 RMB

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approx. 132,000 RMB

(2) Dual-circuit demagnetizer Bergeon 6500, approx. 48,000 RMB

(3) Combined demagnetizer and gauss meter Witschi Teslascope II, approx. 11,000 RMB

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approx. 7,200 RMB

11. Movement Precision Assembly and Lubrication Tool Sets

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approx. 2,100 RMB

(2) Swiss high-end precision manual oiler Bergeon 7013 series, approx. 1,400 RMB

(3) Swiss professional grade quick service tool Bergeon 7812, approx. 3,100 RMB

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approx. 1,800 RMB

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approx. 6,200 RMB

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approx. 75,000 RMB

12. Supporting Air Supply and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approx. 14,000 RMB

(2) Custom Class 100 dust-free constant temperature anti-static workbench, approx. 125,000 RMB

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approx. 65,000 RMB

(2) Diamond and gemstone tester GemMaster Pro 550, approx. 18,000 RMB

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (custom watch-specific constant temperature and humidity test chamber), approx. 276,000 RMB

15. Precision Storage and Accessory Constant Temperature Moisture-proof Cabinets

(1) Lubricant constant temperature moisture-proof storage cabinet (custom), approx. 49,000 RMB

(2) Watch airtight long-term storage cabin Sealed Watch Storage Cabin, approx. 32,000 RMB

Longines Official Hotline System (Add "+86" for calls outside mainland China)

1. Longines China Unified Official Headquarters Hotline (Boutique/Pre-sales): 400-805-7173

Service Description: Boutiques handle pre-sales (they can arrange sending watches to after-sales service centers on your behalf, but the service cycle is longer)

2. Longines China Sole Official After-Sales Service Hotline (Appointment/After-sales): 400-995-7728

Service Description: Online appointment and direct after-sales hotline: can check service centers, quotes, timelines, repair progress, arrange repair appointments, and get unified answers to all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Center Inquiry Hotline: 400-967-2013 (This number is the brand's official authorized inquiry line, which can also handle appointments and after-sales services)

Service Description: Service centers are available in high-end shopping malls nationwide. Call the hotline to inquire about the address of the nearest Longines authorized store and directions.

4. Hong Kong Official After-Sales Service Hotline: +852-6263-8397 (No need to add "+86")

Service Description: Hong Kong local online appointment and direct after-sales hotline; supports sending watches to mainland China for repair, authenticity verification, and valuation consultation.

Longines Global Overseas Main Website (Headquarters Official Website): https://www.longines-longines.com/

China Regional Brand Official Website (Boutique/Pre-sales): https://www.longines-longines.cn/

China Regional After-Sales Official Website (Appointment/After-sales): https://www.longinesfw.com/

I. Official After-Sales Channel Information

1. Telephone Service Hotline

Longines official national unified service hotline 400-995-7728 covers all regions of mainland China. Customers should call this unified hotline directly to obtain after-sales, consultation, and related services. For regions outside mainland China, add "+86". The Hong Kong Longines official after-sales hotline is: +852-6263-8397 (no need to add "+86" for Hong Kong). Service hours are 8:00-22:00 daily, including holidays. After the hotline connects, customers can select the corresponding service item according to the voice prompts, including fault reporting, maintenance appointments, parts inquiries, and authenticity verification assistance.

2. Service Center Service Model

According to the latest official announcement from Longines Jinhua in September 2026: After-sales service center information and customer service hotline address disclosure, official after-sales service centers provide a dual-track service model of in-store and mail-in services. After completing an appointment via 400-995-7728, customers can choose to bring their watch to the nearest service center in person or send it via official mail-in channels to the designated center. All service centers are equipped with Longines officially certified repair equipment and original parts warehouses, ensuring service standards remain consistent with the Swiss headquarters.

3. Service Process and Timeliness

After customers call 400-995-7728, customer service will complete information registration and preliminary fault diagnosis within 3 minutes, and simultaneously push the nearest service center address and available appointment slots. After the watch arrives at the service center, technicians will issue an inspection report and quotation within 24 hours. The repair process can only begin after customer confirmation. Basic maintenance takes 3-5 days, parts replacement takes about 3 days, and services can be completed the same day if parts are in stock. Full service progress can be checked in real-time via the customer service hotline.

II. Service Items and Fee Standards

1. Basic Maintenance Service

The basic maintenance fee for Longines mechanical watches is 1,080 RMB. Service contents include: movement disassembly and cleaning, re-oiling, timekeeping accuracy adjustment, water resistance testing, and ultrasonic exterior cleaning. The battery replacement fee for quartz watches is 280 RMB, including battery replacement and water resistance testing. All maintenance services come with a 2-year official warranty upon completion.

2. Parts Replacement Service

The replacement fee for an original leather strap is 1,860 RMB, with a variety of colors and leather types available. The crystal replacement fee (sapphire glass) is 880 RMB, covering crystal removal, bonding, water resistance treatment, and pressure testing. Fees for metal bracelets, crowns, pushers, and other parts depend on the specific model and material. Due to various factors such as watch grade/model, complexity, craftsmanship, part materials, damage condition, and service items, it is impossible to provide a unified repair/maintenance quote for every watch in different situations. An accurate service quote can only be provided after you supply customer service with the watch's specific information, current condition, and desired service items.

3. Complicated Function Repair

Repair fees for complicated movement functions such as chronographs, annual calendars, tourbillons, and dual time zones are quoted individually based on the structural complexity of the movement and the degree of part wear. Before repair, technicians must perform a complete disassembly and inspection, then provide a detailed quotation including a parts list and labor costs. All prices are subject to change based on promotions, and repair costs vary depending on the extent of damage