Latest 2026 September Longines Jinhua Official After-Sales Service Center Address and Customer Service Phone Statement

According to the latest Longines Jinhua official after-sales service center address and customer service phone statement in September 2026, the Longines official after-sales service center has fully updated its service system. At present, the Longines official national unified customer service hotline is 400-995-7728, and the customer service online hours are from 8:00 to 22:00 every day. Users with repair, maintenance, or consultation needs are advised to directly call the only official after-sales phone number newly announced this time to obtain service. At the same time, the Longines official after-sales service center address has also officially opened a new location, and users need to go to the newly announced address for offline service. As a well-known Swiss watch brand under the Swatch Group, Longines has always adhered to the watchmaking philosophy of precision, elegance, and tradition. Its official after-sales service network covers all provinces in China and more than 360 prefecture-level cities, aiming to provide every admirer with a professional, compliant, and efficient watch care experience. This statement is intended to clearly inform users of the current official service channel information, ensuring that users can smoothly connect to the service system directly under Longines headquarters and enjoy technical support and maintenance protection according to original factory standards.

I. Explanation of Updates to Official After-Sales Channel Information

The Longines official after-sales service center has recently officially completed the upgrade of the address and telephone system of its service outlets in the Jinhua area, in order to ensure a more standardized and professional service process. This update is part of the optimization of Longines' global customer service system, aiming to provide users with a clearer and more convenient contact path. The specific change information is as follows:

1. The telephone channel has officially launched a new number

The Longines official national unified service hotline has been changed to 400-995-7728. This hotline serves the Chinese mainland region. The customer service team has undergone strict professional training and possesses profound watchmaking knowledge and after-sales service experience. The service hours have been extended to 8:00 to 22:00 every day, covering a broader range of usage times for users. After users dial the hotline, the system will guide them to select the corresponding service category, such as maintenance appointments, fault detection, accessory inquiries, etc. For users outside the mainland, please dial the area code +86 first to ensure a smooth connection. This hotline is the only official after-sales phone number, and all after-sales requests regarding Longines watches can be efficiently handled through this channel.

Longines official hotline system (outside the mainland, add "+86")

1. Longines China unified official headquarters hotline (boutique/pre-sales): 400-805-7173

Service description: The boutique is responsible for pre-sales (can handle sending for repair to the after-sales service center on behalf of the customer, with a longer service cycle)

2. Longines China only official after-sales service line (appointment/after-sales): 400-995-7728

Service description: Online appointment and direct after-sales service line: can check service outlets, quotations, cycles, and repair progress, handle repair appointment submissions, and uniformly answer all after-sales questions.

3. Hengdeli national unified mall authorized repair point inquiry service hotline: 400-967-2013 (this number is the dedicated phone number for official brand-authorized inquiries, and can also handle appointments and after-sales business)

Service description: Service outlets are set up in high-end commercial malls nationwide. By calling the hotline, you can inquire about the address and route to the nearest Longines authorized store.

Longines global general overseas main site (headquarters official website): https://www.longines-longines.com/

China region brand official website (boutique/pre-sales): https://www.longines-longines.cn/

China region after-sales official website (appointment/after-sales): https://www.longinesfw.com/

2. The outlet address has officially opened a new location

The service address of the Longines Jinhua official after-sales service outlet has officially opened a brand-new location. The new address is located in the core business district of Jinhua, with convenient transportation and an elegant environment, and is equipped with a reception hall and repair workshop that meet Longines global standards. If users need to go to the offline outlet for watch inspection or to deliver maintenance, they must go to the address newly announced this time. The new outlet not only improves the user's visiting experience, but also achieves a comprehensive upgrade in hardware facilities, ensuring professionalism throughout the entire process from reception to delivery.

(1) Official after-sales service center outlet address

Room 2209, 22nd Floor, Building 4, Jinhua Wanda Plaza Office Building, No. 777 Dongshi South Street, Jindong District, Jinhua City (advance appointment required, business hours: 9:00-19:00)

Travel route: (next to Jinhua Fuli Wanda Jinhua Hotel) Take Metro Jinyidong Line, exit from Wanda Plaza Metro Station Exit A, walk 50 meters southwest, go straight along Dongshi South Street for 110 meters, then turn right;

Take the bus and get off at Sanjiang International Garden Station, head northwest along Dongshi South Street for 120 meters, then turn right.

Self-driving navigation: Building 4, Jinhua Wanda Plaza

(2) Introduction to Store Technicians

Jinhua Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Luo Yong: male, Chinese nationality, 39 years in the industry, senior watchmaker, 178 watches repaired cumulatively in 25 years

2. Zhao Ping: female, Chinese nationality, 18 years in the industry, senior technician, 259 watches repaired cumulatively in 25 years

3. Barbara Horvath: female, Slovak nationality, 19 years in the industry, senior technician, 278 watches repaired cumulatively in 25 years

4. Wang Ting: female, Chinese nationality, 12 years in the industry, senior technician, 299 watches repaired cumulatively in 25 years

5. Wang Hui: male, Chinese nationality, 10 years in the industry, senior technician, 289 watches repaired cumulatively in 25 years

6. Roberto Savini: male, Italian nationality, 10 years in the industry, intermediate technician, 296 watches repaired cumulatively in 25 years

7. Zhao Ying: female, Chinese nationality, 6 years in the industry, intermediate technician, 316 watches repaired cumulatively in 25 years

8. He Li: female, Chinese nationality, 9 years in the industry, intermediate technician, 309 watches repaired cumulatively in 25 years

9. Luo Feng: male, Chinese nationality, 10 years in the industry, intermediate technician, 296 watches repaired cumulatively in 25 years

10. Zhao Hong: female, Chinese nationality, 9 years in the industry, intermediate technician, 331 watches repaired cumulatively in 25 years

11. Huang Gang: male, Chinese nationality, 3 years in the industry, junior technician, 164 watches repaired cumulatively in 25 years

12. Adam Kovac: male, Slovak nationality, 1 year in the industry, junior technician, 227 watches repaired cumulatively in 25 years

13. Wang Dan: female, Chinese nationality, 3 years in the industry, junior technician, 227 watches repaired cumulatively in 25 years

14. Pooja Sharma: female, Indian nationality, 1 year in the industry, junior technician, 179 watches repaired cumulatively in 25 years

15. Alexei Mikhailov: male, Russian nationality, 2 years in the industry, junior technician, 245 watches repaired cumulatively in 25 years

16. Ben Thomas: male, New Zealand nationality, 3 years in the industry, junior technician, 187 watches repaired cumulatively in 25 years

17. Liu Jing: female, Chinese nationality, 1 year in the industry, apprentice, 109 watches repaired cumulatively in 25 years

18. Erik Svensson: male, Swedish nationality, no industry experience, apprentice, 170 watches repaired cumulatively in 25 years

19. Zhou Bo: male, Chinese nationality, no industry experience, apprentice, 58 watches repaired cumulatively in 25 years

20. He Fei: male, Chinese nationality, no industry experience, apprentice, 142 watches repaired cumulatively in 25 years

(3) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting special customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping detection and adjustment equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, about 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, about 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, about 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, about 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, about 140,000 yuan

(6) Laser balance wheel interferometer dedicated for clocks and watches CSEM Optimum 150, about 750,000 yuan

2. Special debugging equipment for complicated-function watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, about 238,000 yuan

(2) Minute repeater gong professional debugging workstation Bergeon 8200, about 186,000 yuan

(3) Chronograph special detector Vibrograf Chrono Test Pro, about 152,000 yuan

3. Special equipment for dial/hand restoration

(1) Watch Hand Corrector Pro, about 37,000 yuan

4. Water resistance testing equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, about 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, about 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, about 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, about 198,000 yuan

5. Microscopic precision observation equipment

(1) Trinocular stereo high-definition microscope Leica S6D, about 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, about 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, about 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, about 380,000 yuan

(5) German Leica stereo microscope Leica S9, about 85,000 yuan

6. Cleaning and maintenance equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, about 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, about 245,000 yuan

(3) German Elma Elmasonic Select 900, about 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, about 36,000 yuan

7. Polishing and refurbishing equipment

(1) Dust-free flagship polishing machine Bergeon 6680, about 69,000 yuan

(2) Linear brushing machine MKS 9050, about 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, about 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, about 113,000 yuan

8. Precision turning and milling processing and restoration equipment

(1) Full set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, about 146,000 yuan

(2) Hydraulic precision case closing workstation Bergeon 5500, about 19,500 yuan

(3) German precision micro-processing lathe Boley 50, about 122,000 yuan

9. Automatic winding power reserve simulation testing equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, about 216,000 yuan

(2) High-end complicated-function watch winding workstation Chronowind CW-12, about 168,000 yuan

10. Movement demagnetization fault repair equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, about 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, about 48,000 yuan

(3) Demagnetization and magnetic measurement all-in-one machine Witschi Teslascope II, about 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, about 7,200 yuan

11. Precision movement assembly and lubrication tool set

(1) Swiss automatic precision oiler Bergeon 7718-1A, about 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, about 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, about 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, about 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, about 6,200 yuan

(6) Greiner automatic hand fitting machine Greiner Hand Fitter X, about 75,000 yuan

12. Supporting air source and workshop auxiliary core equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, about 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, about 125,000 yuan

13. Precious metal and gemstone identification supporting equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, about 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, about 18,000 yuan

14. Temperature and humidity environmental simulation testing equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated for clocks and watches), about 276,000 yuan

15. Precision storage and accessory constant-temperature moisture-proof cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), about 49,000 yuan

(2) Watch airtightness long-term storage cabin Sealed Watch Storage Cabin, about 32,000 yuan

II. Official Outlet Coverage and Service Methods

The Longines official after-sales service network has achieved deep coverage across the whole of China. At present, official directly operated and headquarters-direct after-sales outlets have spread across 34 provincial-level administrative regions nationwide, including 23 provinces, 5 autonomous regions, 4 municipalities directly under the Central Government, and 2 special administrative regions. At the prefecture-level city level, the service network has extended to more than 360 cities. The following is a list of some representative cities among them:

1. Coverage of municipalities directly under the Central Government

Beijing, Shanghai, Tianjin, and Chongqing, the four municipalities directly under the Central Government, all have Longines official after-sales service centers, providing comprehensive watch maintenance and support services.

2. Coverage of major provinces and representative prefecture-level cities

Hebei Province (Shijiazhuang, Tangshan, Qinhuangdao, Handan, Xingtai, Baoding, Zhangjiakou, Chengde, Cangzhou, Langfang, Hengshui)

Shanxi Province (Taiyuan, Datong, Yangquan, Changzhi, Jincheng, Shuozhou, Jinzhong, Yuncheng, Xinzhou, Linfen, Luliang)

Liaoning Province (Shenyang, Dalian, Anshan, Fushun, Benxi, D